Privacy Policy for Communications

Forge Electric Company
Email: forgeelectric.co@gmail.com
Phone: (310) 775-3767

Forge Electric Co. (“Forge Electric,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and manage personal information specifically related to phone calls, text messages, and emails sent or received in connection with our electrical services, including communications delivered through third-party platforms such as Jobber.
1. Information We Collect for Communications
When you contact us or request services, we may collect your name, phone number, email address, service address, and communication preferences. We may also retain records of calls, text messages, emails, appointment confirmations, service updates, estimates, invoices, and payment-related notifications.
2. How We Use Calls, Texts, and Emails
We use phone calls, text messages (SMS/MMS), and emails to communicate with you regarding scheduling, estimates, service reminders, project updates, invoices, payment confirmations, and customer support. Messages are sent only for legitimate business purposes related to services you request or receive.
3. Consent to Receive Communications
By providing your phone number or email address, you consent to receive calls, text messages, and emails from Forge Electric Co. These communications may be sent manually or through automated systems used by our business management software. Message frequency varies based on your service activity.
4. Opt-Out & Communication Preferences
You may opt out of non-essential text messages at any time by replying STOP to a text message or by contacting us directly. You may also request changes to your email or call preferences. Essential service-related communications (such as safety notices, invoices, or appointment changes) may still be sent when necessary.
5. No Sale of Communication Data
Forge Electric Co. does not sell, rent, or share your phone number, email address, or communication data for marketing purposes outside of our business.
6. Third-Party Communication Platforms
We use trusted third-party platforms, including Jobber and communication service providers, to send calls, texts, and emails. These providers are permitted to use personal information only to perform services on our behalf and are required to maintain appropriate safeguards.
7. Data Retention & Security
Communication records are retained only as long as reasonably necessary for business, legal, and recordkeeping purposes. We implement reasonable administrative and technical measures to protect your information.
8. Your California Privacy Rights
California residents may request access to, correction of, or deletion of personal information related to communications, subject to applicable legal exceptions. Requests may be submitted using the contact information below.
9. Contact Information
Forge Electric Co.
310-775-3767 | info@forgeelectriccompany.com
Website: www.forgeelectriccompany.com